After-sales Service: | 24 Hours Online Service |
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Warranty: | 1 Year |
Engine Type: | Deutz Diesel Engine |
Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Payment methods: |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Authentic Deutz Products: We offer 100% genuine Deutz diesel engine parts, ensuring unmatched quality and reliability.
2. Sample Orders Welcome: Experience our product quality first-hand with the option to place a sample order.
3. Prompt Response: We guarantee a reply to your inquiries within 24 hours, delivering efficient and reliable customer service.
4. Continuous Tracking: After dispatch, we diligently track your order every two days until it reaches you. Once your products are delivered,test them and provide us with feedback. Should you encounter any issues, feel free to reach out, and we will provide a prompt resolution.We're committed to ensuring your satisfaction and support for any problems that arise.
Q1. What are your terms of packing?
A: Generally, we carefully pack our goods in neutral cartons with pallets or in non-fumigation plywood cases to ensure safety and integrity during transport.
Q2. What are your terms of payment?
A: We require a 30% deposit via T/T, and the remaining 70% is due before delivery. We will provide photos of the products and packaging before you pay the balance to ensure full satisfaction.
Q3. What are your terms of delivery?
A: Our delivery terms include EXW, FOB, CFR, CIF, and DDU, catering to various international shipping needs.
Q4. How about your delivery time?
A: Typically, it takes 3 to 7 days after receiving your advance payment. The exact delivery time depends on the specific items and the quantity of your order.
Q5. How do you ensure a long-term and good relationship with your clients?
A: Yes, we conduct a 100% thorough test before delivery to ensure the highest quality.
Q6. Do you test all your products before delivery?
A: 1. We maintain superior quality and competitive pricing to ensure our customers gain maximum benefits;
2. We respect every customer as a friend and conduct business with sincerity and integrity, regardless of their origin.
Q7. If I only have the engine number, can you find the matching parts quickly for me?
A: Absolutely! We are equipped with the latest version of Deutz Serpic 2021. By providing the engine nameplate or serial number, we can quickly and accurately supply information on engine assemblies and parts.